Conflict Management Skills

Conflict Management Skills Training Course

Course Overview

Develop your team building skills and build your confidence as a leader, manager or supervisor with our effective one day team building skills training course.

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Questions about the Conflict Management Training Course

By the and of this course participants will have:

  • Defined the types of conflict they deal with
  • Learned how to avoid procrastinating
  • Practiced using skills to handle conflict in different scenarios
  • Worked on understanding and managing emotions on all sides

This course is for all those who face ongoing, repeated conflict situations in the workplace. These can have a tendency to reduce the effectiveness of everyone and sour relationships leading to a poor working environment

A highly effective, engaging one day course customised for your specific needs

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How do you resolve conflict in the workplace?

  • Focus on the events that transpired, not the personality or traits of the person.
  • Listen intently to what the other person is saying.
  • Don’t react, but respond to what the person is saying.
  • Ask questions to clear doubt and clarify uncertainty
  • Discuss the events you’d like to resolve first – what affects you both the most?
  • Start with the most important event you’d like to resolve
  • Organise a reoccurring meeting to discuss future progress. 
  • Plans work best when executed. Act on what you have planned and developed.
  • Point out successful progress when the opportunity arises.
  • Be optimistic for the future. Hard work pays off with friendly discussions.

Like to enquire about a course?

Simply fill in the form below and we’ll be in contact with you shortly.

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