Axio Development

Telephone Skills Training Course

Course Overview

Develop your team building skills and build your confidence as a leader, manager or supervisor with our effective one day team building skills training course.

You will learn effective telephone skills and techniques on our telephone skills training course, and cover key areas such as:

  • Handling awkward callers
  • Controlling the call
  • The importance of first impressions
  • And many more effective skills

The telephone is one of the most common methods of communication in the modern business world yet, probably because familiarity breeds contempt, it is often poorly used.

  • Fundamental tips for telephone usage
  • Body language and tone
  • Questioning and listening
  • The importance of first impressions and how to create them
  • The three stages of the call
  • Handling awkward callers
  • Controlling the call

This course is suitable for:

  • All telephone users – especially those coming into contact with internal or external customers and suppliers

Would you like to find out more?

Questions about the Telephone Skills Courses

You will learn effective telephone skills and techniques on our telephone skills training course, and cover key areas such as:

  • Fundamental tips for telephone usage
  • Handling awkward callers
  • Controlling the call
  • The importance of first impressions
  • And many more effective skills
  • The three stages of the call

This training course is designed for all who have to use the telephone as a day to day business tool.

A highly effective, engaging half day course, tailored to suit your needs and requirements.

Still have questions?

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