Axio Development

Tel: 0161 764 1421

Telephone Skills Training Course

Course Description

You will learn effective telephone skills and techniques on our telephone skills training course, and cover key areas such as:

  • Handling awkward callers
  • Controlling the call
  • The importance of first impressions
  • And many more effective skills

The telephone is one of the most common methods of communication in the modern business world yet, probably because familiarity breeds contempt, it is often poorly used.

What We Cover
  • Fundamental tips for telephone usage
  • Body language and tone
  • Questioning and listening
  • The importance of first impressions and how to create them
  • The three stages of the call
  • Handling awkward callers
  • Controlling the call
Suitable For

This course is suitable for:

  • All telephone users – especially those coming into contact with internal or external customers and suppliers

Would you like to find out more?

Questions about the Telephone Skills Training Course

What will I learn on this course?
Is this course right for me?

This training course is designed for all who have to use the telephone as a day to day business tool

How long does the course run for?

A highly effective, engaging half day course, tailored to suit your needs and requirements.

Still have questions?

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What our clients are saying

Sarah Cross

Sarah Cross - Managing Director, Uber, UK

I would recommend Dave as a trainer and a business coach having worked with him for delivery of both client training and coaching and with the team here at uber. He is knowledgeable and consistently reliable.

Phil Ryan

Phil Ryan - Deputy Chief Executive, The University of Wales

Dave is a talented trainer - who understands people and who can communicate process succinctly and simply - massively impacting people's effectiveness in the process. His high energy and positive outlook is an asset - first class!

A picture of Andrew Richardson.

Andrew Richardson - Managing Director, Home House Club

Axio Development brought a new initiative to the development of the club and our people. The outcomes of the project so far, which is an initiative developing staff at all levels in the business, are improved communication, motivation, people skills and leadership.

A picture of Dave Lewis.

Dave Lewis - Manchester City Council

Thank you again for your support and developing the teambuilding programme for the Private Finance Intitative. It was well received by both the Manchester Council and the Amey management teams. More importantly the outcomes were in line with what was wanted with greater cooperation and stronger working relationships.

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