Axio Development

Telephone Skills Training Course

Course Overview

The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints. The telephone is one of the most common methods of communication in the modern business world yet, probably because familiarity breeds contempt, it is often poorly used. On this course you will be given the chance to practice all of the skills necessary and also to build your confidence and assertiveness in the use of the telephone.

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Questions about the Telephone Skills Courses

By the end of this one-day training course, the participants will have:

  • Understood how to overcome the challenges with telephone communication
  • Developed a telephone etiquette when answering the phone
  • Developed skills to build rapport with customers or clients on the telephone
  • Learned effective listening and questioning techniques
  • Practiced handling and responding to customer complaints  and concerns
  • Recognised different communication challenges and styles 
  • Learned how to adapt their own style of communication
  • Control the call and leave an everlasting impression on your customers or clients

This training course is designed for all who have to use the telephone as a day to day business tool.

A highly effective, engaging half or one day course, tailored to suit your needs and requirements.

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Cities We've Trained People In

With over 25 years, Axio Development has been developing people’s telephone skills in Bury, Manchester, Leeds, Liverpool and London

Didn’t see us mention your town or city above? Why not drop us a message to see how we can help you develop effective delegation skills and take your learning to the next level!

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