Axio Development

Telephone Skills Training Course

Course Overview

Our in-depth telephone training course will ensure you acquire professional telephone techniques and call handling etiquette, to ensure you deliver excellent customer service, everytime!

You will learn effective telephone skills and techniques on our telephone skills training course, and cover key areas such as:

  • Telephone etiquette when answering the phone
  • Effective listening and questioning techniques
  • Communication challenges and styles of communication
  • Handling and responding to customer concerns

The telephone is one of the most common methods of communication in the modern business world yet, probably because familiarity breeds contempt, it is often poorly used.

Those who attend our telephone skills training course will learn how to:

  • Communicate with confidence and clarity
  • Develop skills to build rapport with your customers or clients
  • Handle customer complaints effectively by managing emotional responses
  • Recognise different communication challenges and styles and build on your own style
  • Control the call and leave an ever lasting impression on your customers or clients

This course is suitable for:

  • All telephone users – especially those coming into contact with internal or external customers and suppliers

Would you like to find out more?

Questions about the Telephone Skills Courses

You will learn effective telephone skills and techniques on our telephone skills training course, and cover key areas such as:

  • Fundamental tips for telephone usage
  • Handling awkward callers
  • Controlling the call
  • The importance of first impressions
  • And many more effective skills
  • The three stages of the call

This training course is designed for all who have to use the telephone as a day to day business tool.

A highly effective, engaging half day course, tailored to suit your needs and requirements.

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Cities We've Trained People In

With over 25 years, Axio Development has been developing people’s telephone skills in Bury, Manchester, Leeds, Liverpool and London

Didn’t see us mention your town or city above? Why not drop us a message to see how we can help you develop effective delegation skills and take your learning to the next level!

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