Telephone Skills Training Course
The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints. The telephone is one of the most common methods of communication in the modern business world yet, probably because familiarity breeds contempt, it is often poorly used. On this course you will be given the chance to practice all of the skills necessary and also to build your confidence and assertiveness in the use of the telephone.
The telephone is one of the most common methods of communication in the modern business world yet, probably because familiarity breeds contempt, it is often poorly used.You will learn effective telephone skills and techniques on our telephone skills training course, and cover key areas such as:
- Telephone etiquette when answering the phone
- Effective listening and questioning techniques
- Communication challenges and styles of communication
- Handling and responding to customer concerns
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Questions about the Telephone Skills Courses
By the end of this one-day training course, the participants will have:
- Understood how to overcome the challenges with telephone communication
- Developed a telephone etiquette when answering the phone
- Developed skills to build rapport with customers or clients on the telephone
- Learned effective listening and questioning techniques
- Practiced handling and responding to customer complaints and concerns
- Recognised different communication challenges and styles
- Learned how to adapt their own style of communication
- Control the call and leave an everlasting impression on your customers or clients
This training course is designed for all who have to use the telephone as a day to day business tool.
A highly effective, engaging half or one day course, tailored to suit your needs and requirements.
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