This communication skills training course enables the development of interpersonal skills and gives the ability to build greater rapport with others in the workplace. This course covers effective communication skills to enhance understanding and verbal, non-verbal communication with others. This business focussed course also enables people to better understand the attitudes involved in effective communication. This is helpful to those providing or selling a service to customers, as well as those responsible for managing internal communication across teams and the organisation.
- Forms and methods of communication
- Process of communication
- Communication styles
- Understanding how attitudes communicate
- Adjusting to other styles
- Non-verbal communication
- First impressions and building rapport
- Body language
- Active listening
- Effective use of questions
- Skills practice
People at all levels in an organisation
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Questions about the course - AMA
By the end of this one day course, participants will have:
- Recognised different styles of communication
- Learned how to improve understanding and build rapport with others.
- Practiced different methods of communication and understood when each is most suitable
- Appreciated the role of body language and voice tone in effective communication
- Developed an understanding of how attitudes communicate and how to use these to advantage
- Practiced communicating in an effective and engaging way
We often do not give enough thought and care with our communication, missing important information and meaning. This reduces efficiency in the workplace and can make for strained or difficult relationships. If you wish to avoid this then this is the course for you.
An interactive, engaging one day course, tailored to suit your needs and requirements.
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What our clients are saying
Sarah Cross - Managing Director, Uber, UK
I would recommend Dave as a trainer and a business coach having worked with him for delivery of both client training and coaching and with the team here at uber. He is knowledgeable and consistently reliable.
Phil Ryan - Deputy Chief Executive, The University of Wales
Dave is a talented trainer - who understands people and who can communicate process succinctly and simply - massively impacting people's effectiveness in the process. His high energy and positive outlook is an asset - first class!
Andrew Richardson - Managing Director, Home House Club
Axio Development brought a new initiative to the development of the club and our people. The outcomes of the project so far, which is an initiative developing staff at all levels in the business, are improved communication, motivation, people skills and leadership.
Dave Lewis - Manchester City Council
Thank you again for your support and developing the teambuilding programme for the Private Finance Intitative. It was well received by both the Manchester Council and the Amey management teams. More importantly the outcomes were in line with what was wanted with greater cooperation and stronger working relationships.