Communication Skills Training Course
This Communication Skills course will enable participants to enhance their business communication skills and build confidence in communicating effectively in a wide variety of situations. By developing both verbal and non-verbal communication skills participants will be equipped with the ability to better influence the outcome of all business communication in a way which benefits themselves and the business.
This course covers effective communication skills to enhance verbal and non-verbal communication with others. This business focused course also covers methods to read, understand and counter the moods and attitudes that are often prevalent during communication.
This is helpful at all levels, especially those in a customer service role, as well as those responsible for managing people, internal communication across teams and the organisation as a whole.
Methods of communication
- Communication challenges
- The process of communication
- Communication breakdowns
- Different communication methods
- Understanding how attitudes communicate
- Identifying your own communication style
- Working with and adapting to other communication styles
- Getting the most from each communication situation
- Non-verbal communication
Communication skills and techniques
- Words, tone and body language
- Creating positive first impressions
- Effective listening skills – the listening ladder
- Questioning skills to maintain control
- Gaining an insight – a communication exercise
- Written communication
- Positive words and phrases
- Communicating with influence
Review of learning for the day
- Feedback on progress
- Action planning for the future
This Communication Skills course will be supported with:
- A pre course ‘milestones for success’ questionnaire
- A colour printed workbook setting out all communication skills and techniques
Communication skills training is valuable for all members of staff, in particularly business leaders, managers, customer service staff and people with a high level of responsibility within their business.
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Questions about the Communication Skills Training Course
By the end of this one day course, participants will have:
- Recognised different styles of communication
- Learned how to improve understanding and build rapport with others.
- Practiced different methods of communication and understood when each is most suitable
- Appreciated the role of body language and voice tone in effective communication
- Developed an understanding of how attitudes communicate and how to use these to advantage
- Practiced communicating in an effective and engaging way
We often do not give enough thought and care with our communication, missing important information and meaning. This reduces efficiency in the workplace and can make for strained or difficult relationships. If you wish to avoid this then this is the course for you.
An interactive, engaging one day course, tailored to suit your needs and requirements.
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Further questions about Communication Skills
Most frequent questions and answers
Why is communication skills training important?
Communication skills training is important because it is a fundamental skill needed in today’s business world. With all of the myriad methods for communication, it is important that all of your team have the best grounding possible with their communication skills.
Understanding and using the differing communication styles, listening skills, questioning skills, verbal, non-verbal and written skills are all a part of this training and are essential workplace skillsets.
Why good employee and customer communication is important?
Workplace communication is very important to organisations because it allows them to be productive and operate effectively.
Employees experience an increase in morale, productivity and commitment when there is effective communication up and down the organisation.
Just as important, the way that they communicate with customers has a major impact on the reputation and success of any business.
How do you teach employee communication skills?
Whether written or spoken, reading, or listening, these skills are crucial in any workplace and can make you and your team better, more effective, and more professional employees. Here are 10 ways to improve your communication skills.
1. Don’t ‘go round the houses’
Be clear. First and foremost, make sure your point is conveyed and that your message is clearly understood. Use specific language. When in doubt, imagine you’re speaking to someone who doesn’t know your company.
2. Listen actively
The better you listen, the better you are at communication. Before responding, ensure you’ve heard and fully understood what someone is saying. Don’t just wait for them to stop so that you can respond with your pre-planned response.
3. Repeat back
Let the speaker know that you’ve understood them, and that what they’ve said is important. Repeat back what they’ve said and include their words in your response. Paraphrase also to prove that you’ve heard them loud and clear.
4. Understand and use your body language
When in doubt, or if you have something particularly important or complicated to discuss, do it in person wherever possible. Face to face with people, you have the added benefit of body language and non-verbal cues like moods, gestures and facial expressions, all of which make it easier to avoid confusion.
5. Show respect for others
Don’t multi-task while communicating. Don’t be on your phone, or laptop, in meetings. Make sure what you’ve said is professional and respectful. Make eye contact and use people’s names.
6. Match the message to the medium
Don’t just send important or difficult information via email. Don’t just send a flat-toned email when you could improve the situation with a well-managed face-to-face conversation. Work out what it is you have to get across then choose the medium that suits that message best.
7. Know your audience
Don’t talk to a customer as you would your colleague. Or your boss as you would your best work pal. Match your tone and timing and manner to the person you’re communicating with.
8. Be e-mail and text smart
More and more workplace information gets communicated via text and email. Ensure that you know your audience and choose the most appropriate medium. Never text anything too complicated. That will help you avoid misunderstandings and misinformation. Don’t use text speak and other shortcuts in emails. With every email think – how would I feel if I received this?