Customer Service Skills Course
This course equips you with the skills to deliver consistent world class service at every customer interaction. It will also enable you to better handle difficult situations and achieve increased customer satisfaction and loyalty. This course focuses on the key skills, techniques and actions required to achieve world class customer service.
- Internal and external customer service, and customer service teams
- Managing your impact on the customer experience
- Meeting customer expectations
- Barriers to effective communication
- Communicating in a way that controls interactions with the customer
- More effective questioning and listening
- Turning complaints into opportunities
- Defusing difficult situations
- Demonstrating empathy - exploring options and alternatives
- Influencing customer loyalty
This course is suitable for:
All customer facing colleagues
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Questions about the course - AMA
If you already have some experience within a customer service role, either with internal or external customers, and need to develop your skills further, then this course is for you.
This is either a half day or one day course dependent upon numbers
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What our clients are saying
Sarah Cross - Managing Director, Uber, UK
I would recommend Dave as a trainer and a business coach having worked with him for delivery of both client training and coaching and with the team here at uber. He is knowledgeable and consistently reliable.
Phil Ryan - Deputy Chief Executive, The University of Wales
Dave is a talented trainer - who understands people and who can communicate process succinctly and simply - massively impacting people's effectiveness in the process. His high energy and positive outlook is an asset - first class!
Andrew Richardson - Managing Director, Home House Club
Axio Development brought a new initiative to the development of the club and our people. The outcomes of the project so far, which is an initiative developing staff at all levels in the business, are improved communication, motivation, people skills and leadership.
Dave Lewis - Manchester City Council
Thank you again for your support and developing the teambuilding programme for the Private Finance Intitative. It was well received by both the Manchester Council and the Amey management teams. More importantly the outcomes were in line with what was wanted with greater cooperation and stronger working relationships.