Axio Development

Customer Service Training Ideas

Customer Service Training Ideas  If you want your organisation to deliver better customer service, here are some practical customer service training ideas, exercises and activities that will help you instil some of the key skills and attitude changes that are important. These are tried and tested techniques used by organisations both large and small to … Read more

People Skills – a pre-requisite of leadership

 “Portable” leaders need people skills. As  careers become more mobile, employers and educators must adapt This article in the FT is as true today as it’s always been Leaders have always needed people skills. Research by The Carnegie Foundation, endowed by the industrial philanthropist  Andrew Carnegie, found that successful people exhibit certain key skills and … Read more

Controlling excessive worry & stress

Stress: control stress & even make it work to enhance your performance Spent an inspirational session with 11 Law Society lawyers discussing how to control stress and even make it work to our advantage by using it to take our performance to new highs. As is typical with the topics AXIO specialise in there is … Read more

Distinguishing between true motivators to overcome dissatisfaction

Recognising the important  distinction between “True Motivators” and the “Hygiene Factors” is crucial  according to Herzberg’s theory of motivation. This sprang to mind when reading this headline in the FT Myth of ‘Dickensian’ conditions in menial jobs must be dispelled, say recruiters. A leaders motivation skills are the key to recruiting and retaining good people … Read more

Executive Development for ‘next level’ business performance

How often have you considered executive development for yourself? Senior people in the business world seldom schedule in time to focus on their own development and their effectiveness. Often it is just too tempting to carry on working as we always have – after all that’s what’s brought our success so far isn’t it? Well, … Read more