Our next Executive Development Programme kicks off on the 27th February in Sunderland. This is our ninth year of running this programme and over the years we have had a wide range of leaders and business owners through the programme. More recently we have been working with a range of schools, from small independents to … Read moreExecutive Development – Take your skills to the next level
Customer Service Training Ideas If you want your organisation to deliver better customer service, here are some practical customer service training ideas, exercises and activities that will help you instil some of the key skills and attitude changes that are important. These are tried and tested techniques used by organisations both large and small to … Read moreCustomer Service Training Ideas
“Portable” leaders need people skills. As careers become more mobile, employers and educators must adapt This article in the FT is as true today as it’s always been Leaders have always needed people skills. Research by The Carnegie Foundation, endowed by the industrial philanthropist Andrew Carnegie, found that successful people exhibit certain key skills and … Read morePeople Skills – a pre-requisite of leadership
Stress: control stress & even make it work to enhance your performance Spent an inspirational session with 11 Law Society lawyers discussing how to control stress and even make it work to our advantage by using it to take our performance to new highs. As is typical with the topics AXIO specialise in there is … Read moreControlling excessive worry & stress
Stop, look, listen. How many of us remember that when we were being told to be safe crossing the road? Good advice and still is. There has recently been a study into our use of listening skills in terms of understanding others better. It was carried out at Yale University in the US. The study … Read moreStop, Look and Listen! That’s what we were always told.
Recognising the important distinction between “True Motivators” and the “Hygiene Factors” is crucial according to Herzberg’s theory of motivation. This sprang to mind when reading this headline in the FT Myth of ‘Dickensian’ conditions in menial jobs must be dispelled, say recruiters. A leaders motivation skills are the key to recruiting and retaining good people … Read moreDistinguishing between true motivators to overcome dissatisfaction
How often have you considered executive development for yourself? Senior people in the business world seldom schedule in time to focus on their own development and their effectiveness. Often it is just too tempting to carry on working as we always have – after all that’s what’s brought our success so far isn’t it? Well, … Read moreExecutive Development for ‘next level’ business performance