Customer Service Training Ideas If you want your organisation to deliver better customer service, here are some practical customer service training ideas, exercises and activities that will help you instil some of the key skills and attitude changes that are important. These are tried and tested techniques used by organisations both large and small to … Read more Customer Service Training Ideas
“Portable” leaders need people skills. As careers become more mobile, employers and educators must adapt This article in the FT is as true today as it’s always been Leaders have always needed people skills. Research by The Carnegie Foundation, endowed by the industrial philanthropist Andrew Carnegie, found that successful people exhibit certain key skills and … Read more People Skills – a pre-requisite of leadership
Stress: control stress & even make it work to enhance your performance Spent an inspirational session with 11 Law Society lawyers discussing how to control stress and even make it work to our advantage by using it to take our performance to new highs. As is typical with the topics AXIO specialise in there is … Read more Controlling excessive worry & stress
Stop, look, listen. How many of us remember that when we were being told to be safe crossing the road? Good advice and still is. There has recently been a study into our use of listening skills in terms of understanding others better. It was carried out at Yale University in the US. The study … Read more Stop, Look and Listen! That’s what we were always told.
There has been much reported in the media this week about the lack of soft skills in the workforce today, especially in young people who are coming into the work environment for the first time. Schools are also reinforcing the lack of this training in the curriculum. Why is it that soft skills training has … Read more The lack of Soft Skills Training in the workplace
Working with a senior management training session on holding difficult conversations. The session with our customer in Bolton showed that the senior leadership team have had a breakthrough in terms of their confidence in themselves and each other. The topic was holding difficult conversations and they demonstrated complete understanding of the different tools and techniques from previous … Read more Management training for difficult conversations