Customer Service Training Ideas If you want your organisation to deliver better customer service, here are some practical customer service training ideas, exercises and activities that will help you instil some of the key skills and attitude changes that are important. These are tried and tested techniques used by organisations both large and small to … Read moreCustomer Service Training Ideas
“Portable” leaders need people skills. As careers become more mobile, employers and educators must adapt This article in the FT is as true today as it’s always been Leaders have always needed people skills. Research by The Carnegie Foundation, endowed by the industrial philanthropist Andrew Carnegie, found that successful people exhibit certain key skills and … Read morePeople Skills – a pre-requisite of leadership
Stress: control stress & even make it work to enhance your performance Spent an inspirational session with 11 Law Society lawyers discussing how to control stress and even make it work to our advantage by using it to take our performance to new highs. As is typical with the topics AXIO specialise in there is … Read moreControlling excessive worry & stress
Stop, look, listen. How many of us remember that when we were being told to be safe crossing the road? Good advice and still is. There has recently been a study into our use of listening skills in terms of understanding others better. It was carried out at Yale University in the US. The study … Read moreStop, Look and Listen! That’s what we were always told.
Recognising the important distinction between “True Motivators” and the “Hygiene Factors” is crucial according to Herzberg’s theory of motivation. This sprang to mind when reading this headline in the FT Myth of ‘Dickensian’ conditions in menial jobs must be dispelled, say recruiters. A leaders motivation skills are the key to recruiting and retaining good people … Read moreDistinguishing between true motivators to overcome dissatisfaction
How often have you considered executive development for yourself? Senior people in the business world seldom schedule in time to focus on their own development and their effectiveness. Often it is just too tempting to carry on working as we always have – after all that’s what’s brought our success so far isn’t it? Well, … Read moreExecutive Development for ‘next level’ business performance
As the argument about who is in the BREXIT driving seat trundles on there is one undeniable consequence that irrespective if the exit is soft, hard, cliff edge or gently sloping it will bring about change for many organisations. It is said that change is the only constant in today’s world. Changes can come from … Read moreChange – Are you flying in formation?
Improve your time management with these tops 16 tips Having effective time management skills are skills that help improve your work productivity but also your home-life productivity. Here are 16 time management tips to help improve your time management skills and be more productive in life. Top 16 time management tips to improve productivity 1. … Read moreTop 16 Time Management Tips to improve productivity
The difficulty in motivating and inspiring teachers is in the news again. As teachers prepare to start the new academic year reports in the media have appeared noting that recruitment targets have not been met for another year and in real terms teachers are £5000 p.a. worse off. This underlines the challenge the heads and their … Read moreMotivating and Inspiring teachers
There has been much reported in the media this week about the lack of soft skills in the workforce today, especially in young people who are coming into the work environment for the first time. Schools are also reinforcing the lack of this training in the curriculum. Why is it that soft skills training has … Read moreThe lack of Soft Skills Training in the workplace