Executive Development Programme – Autumn 2018 Our next Executive Development Programme starts in September. This is the tenth year we have been running this programme and as always we already have a wide range of people committed to attending. There are still places left so get in touch today! Senior people in the business world … Read more
Sales Skills Today we will cover all of the steps in the process of developing professional sales skills and how they fit together, from making the initial contact with potential customers, through to getting the order and following up with a view to getting repeat business. At all stages it focuses firmly on building and … Read more
Making Delegation Work Making delegation work is crucial in our ability to get results through other people. People are our greatest asset and just as we would want to get the best out of an expensive piece of equipment, development of their skills and abilities through effective delegation, will pay ensure that we get the … Read more
How to deliver great Customer Service If you want the people in your organisation to learn how to deliver great customer service, here are some practical customer service training tips that will help you instill some of the key skills and attitude changes that are important. Many of these are specifically for handling customers … Read more
Communicating with Emotion – why its important I recently saw another blog post about communicating with emotion and it got me to thinking about the whole area of effective communication. You can read what they said here . The thing is we really don’t think about the emotional part of communication enough. We communicate all … Read more
Our next Executive Development Programme kicks off on the 27th February in Sunderland. This is our ninth year of running this programme and over the years we have had a wide range of leaders and business owners through the programme. More recently we have been working with a range of schools, from small independents to … Read more
Customer Service Training Ideas If you want your organisation to deliver better customer service, here are some practical customer service training ideas, exercises and activities that will help you instil some of the key skills and attitude changes that are important. These are tried and tested techniques used by organisations both large and small to … Read more
“Portable” leaders need people skills. As careers become more mobile, employers and educators must adapt This article in the FT is as true today as it’s always been Leaders have always needed people skills. Research by The Carnegie Foundation, endowed by the industrial philanthropist Andrew Carnegie, found that successful people exhibit certain key skills and … Read more
Stress: control stress & even make it work to enhance your performance Spent an inspirational session with 11 Law Society lawyers discussing how to control stress and even make it work to our advantage by using it to take our performance to new highs. As is typical with the topics AXIO specialise in there is … Read more
Stop, look, listen. How many of us remember that when we were being told to be safe crossing the road? Good advice and still is. There has recently been a study into our use of listening skills in terms of understanding others better. It was carried out at Yale University in the US. The study … Read more