Axio Development

Tel: 0161 764 1421

Conflict Management Skills Training Course

Course Description

Interpersonal conflict is a fact of life and can arise in any sphere, from professional through to personal relationships. This conflict management skills training course works on how to deal with it effectively, in a way that reduces stress levels and delivers a win/win for all sides

What We Cover
  • Defining the source of the conflict
  • Knowing when to compete or confront
  • Denial and avoidance - what to look out for
  • Compromise and negotiation
  • Collaboration - delivering the win/win
  • Essential skills needed
  • Managing emotions
  • Empathy and understanding
Suitable For

This course is suitable for:

  • Anyone who has to work in a conflict situation or deal more effectively with it.

Would you like to find out more?

Questions about Conflict Management Training Course

What will I learn on this course?

By the and of this course participants will have:

  • Defined the types of conflict they deal with
  • Learned how to avoid procrastinating
  • Practiced using skills to handle conflict in different scenarios
  • Worked on understanding and managing emotions on all sides
Is this course right for me?

This course is for all those who face ongoing, repeated conflict situations in the workplace. These can have a tendency to reduce the effectiveness of everyone and sour relationships leading to a poor working environment

How long does the course go for?

A highly effective, engaging one day course customised for your specific needs

Still have questions?

Request a call-back

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How do you resolve conflict in the workplace?

1. Talk with the person
2. Focus on what happened, not personalities
  • Focus on the events that transpired, not the personality or traits of the person.
3. Listen closely and carefully
  • Listen intently to what the other person is saying.
  • Don't react, but respond to what the person is saying.
  • Ask questions to clear doubt and clarify uncertainty
4. Plan and prioritise areas of conflict to resolve
  • Discuss the events you'd like to resolve first - what affects you both the most?
5. Structure and develop a plan to solve areas of conflict
  • Start with the most important event you'd like to resolve
  • Organise a reoccurring meeting to discuss future progress. 
6. Act on the plan and put into work
  • Plans work best when executed. Act on what you have planned and developed.
7. Work on progress and success
  • Point out successful progress when the opportunity arises.
  • Be optimistic for the future. Hard work pays off with friendly discussions.