Dealing with Difficult People
In business today it is inevitable that we will come across some difficult people and/or poor behaviour. This can come from colleagues, customers or suppliers. We are dealing with human beings and not everyone can get on with everyone! This course covers natural reactions to the situations we face and how to ensure a professional response to better deal with such people and situations
- Exploring the ranges of emotion
- Staying calm in difficult situations
- Understanding people’s intentions
- Keeping perspective and let the person know where you are coming from
- Building and maintaining rapport
- Focussing on actions
This course is suitable for:
Colleagues in a supervisory, management or customer facing role.
Would you like to find out more?
Questions about the course - AMA
By the end of this one day course, participants will have:
- Learned about the different types of people found in the workplace
- Identified the types in their workplace or team
- Built confidence to face these people
- Practiced scenarios to better deal with them
- Developed skills in understanding and empathising with people at all levels
This training course is designed for colleagues who have to deal with the wide range of attitudes and personalities commonly found in the working environment
This is a half day course, tailored to suit your needs and requirements.
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What our clients are saying
Sarah Cross - Managing Director, Uber, UK
I would recommend Dave as a trainer and a business coach having worked with him for delivery of both client training and coaching and with the team here at uber. He is knowledgeable and consistently reliable.
Phil Ryan - Deputy Chief Executive, The University of Wales
Dave is a talented trainer - who understands people and who can communicate process succinctly and simply - massively impacting people's effectiveness in the process. His high energy and positive outlook is an asset - first class!
Andrew Richardson - Managing Director, Home House Club
Axio Development brought a new initiative to the development of the club and our people. The outcomes of the project so far, which is an initiative developing staff at all levels in the business, are improved communication, motivation, people skills and leadership.
Dave Lewis - Manchester City Council
Thank you again for your support and developing the teambuilding programme for the Private Finance Intitative. It was well received by both the Manchester Council and the Amey management teams. More importantly the outcomes were in line with what was wanted with greater cooperation and stronger working relationships.